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New York City Veterinary Specialists Success Story - Answering Rules Feature
In the healthcare industry, it is always important to have patients' calls routed to the appropriate places during non-business hours. This is why New York City Veterinary Specialists, a veterinary clinic that handles emergencies, relies on RingCentral for their business phone needs.
The vets use the service's answering rules feature, which allows them to change answering options in real time from an online account, to route calls in the most efficient manner.
The Veterinary Specialists act as a backup clinic during off-hours for many other vets in New York City. When one of these offices closes for the day, the answering rules turn on and direct urgent calls to either a doctor's cell phone or to the Veterinary Specialist office.
