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Call Forwarding - FindMe
One of the most frustrating experiences for a customer or client is to be waiting on hold only to be transferred from person to person once the call is finally answered. In an ideal world, the call would go to the right person from the start.
With today's technology, the virtual PBX system is able to recognize phone numbers and route them to appropriate places. It's not magic, but rather an automated process, which RingCentral has termed FindMe.
With FindMe, you can forward specific callers to specific employees. The caller's experience can be customized entirely, from the number of rings he has to wait before the call goes to voice mail, to the types of music and messages he hears while waiting.
To learn more about FindMe, please click here.
