Call Forwarding - Answering Rules
In our modern world, we have become extremely interconnected. We do business on the go and we have colleagues all around the world. This global workplace environment has made features like the answering rules provided by RingCentral extremely vital to businesses, both big and small.
Answering rules allow you to define the way in which all your incoming calls are handled. You can have it practically any way you like. Calls to specific numbers can be forwarded to your auto attendant, while calls to other numbers can be directed to specific employees.
These rules can also be defined by day and time. For example, you can have all calls go to the auto attendant during non-business hours, and then have the ones designated for particular individuals to go to them during work hours.
In addition, calls can also be routed based on caller ID, or the identity of the caller. This is ideal for family members. You can have peace of mind knowing your family can always reach you directly on your cell phone in the event of an emergency.
To learn more about the answering rules, please click here.
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