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Open Up to Online Voicemail

Maximize online voicemail use by exploring all your voicemail options. It may be better for your organization than you think.

Online voicemail, also spelled online voice mail, is pretty common these days – many private business exchange (PBX) service providers offer this as a primary voicemail package feature. Simply explained, online voice mail involves recording voice messages from callers and saving them in a virtual voicemail box for future retrieval. Because the messages are stored online, they can be retrieved from wherever you are as long as you have internet connection, a mobile phone, or a smart phone. But the good points of this internet voicemail feature aren’t limited to message storage and retrieval – with some creativity, it can help streamline your business operations.

Organized Options

Most providers of digital voicemail can be programmed to automatically send messages to appropriate departments and individuals. This is done by creating virtual extension mailboxes (for each department or person in your organization) that connect to the central voicemail box, and applying appropriate settings to the system’s auto-receptionist. Some providers, like digital PBX industry-leader RingCentral, take it a step further: they make it so that when you access your voicemail from the web, you can listen to messages in the order you want and delete unimportant calls. This gives you the power to prioritize – and it’s a power that you should exercise more often.

Custom Callback

Some messages are definitely more important than others, and addressing them as quickly as possible is essential to the growth of your business. If you’re lucky, you have an online voicemail service that provides you with caller ID – this means that you will not only be able to properly prioritize your voice messages, you would also be able to return important call immediately. In some cases, you can even use your computer to call them back: you just need a headset, and you’re ready to call them back with just a click.

Online voicemail is most definitely a promising but sadly under-utilized feature of modern PBX systems. Rather than just going with the basics, why not explore it more?