It’s sometimes easy to get caught up in the basic features of an office phone system; but if you have the right kind of mind, you can take it far.
The first thing that you look at when you’re shopping for an office phone system is, of course, the features. The features often reflect what the system can do for your company and let you know which providers are potential fits for the kind of operation that your business is running. Provided that you’ve done your homework and determined the essential requirements for an ideal phone system for your office (this includes pricing, coverage and expected call volume), looking at the features is a great gauge for narrowing down your list of candidates.
Yes, looking at the features is a good idea, but you have to look beyond the features that a service provider offers to make the most out of a business phone system. You have to figure out how you can stretch the basic functions of every feature so that it will not only streamline your business operations but also enhance the positive image of your organization among the people who call you the most – whether they’re investors, clients, or customers. And given that virtual phone systems have made call protocol that much easier to modify, you won’t have any trouble doing that. Start by...
Once you’ve decided which providers and packages you’d like to try out, start engaging all of them on trials. If they don’t offer free trials or guaranteed money-back trials, strike them out from your list – you shouldn’t risk you money for a system that might not work for you. Having said that, spend at least two hours of every day of your trial to see which and how much of the office phone system features you can modify without difficulty. This is a great way to discover some tweaks that will make your call waiting more engaging, your voicemail system more effective, and your messaging system organized to your liking.
If you’re a little bit more cautious and want to know how far you can modify your office phone system without making it crash, you can simply contact the service provider offering the office phone package your interested in. If you can find the time and a way to visit their home office (or at least the branch closest to you), then that’s even better. People working for the provider know their products and services best, and can help you figure out the best approaches to modify their packages to your needs. They will also be able to tell you the limitations of their offerings.
Just a word of advice: if the person you’re talking to uses too many technical terms or makes little attempt to get you to understand, strike the provider from the list. That’s bad customer service, and you shouldn’t tolerate that.
Once you have a good idea of the possibilities and limitations of the features of your new office phone system, don’t hesitate to apply as much creativity as you can to your phones. Start out by trying packages by RingCentral, known for its excellent services and features for phone communication. RingCentral offers more options for your system than you can shake a stick at, and each package gives you the power to make your office phone system as interesting as you want it to be.
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