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The Call Routing Challenge

Know your call routing tricks

Out of the many advancements made on private business exchange (PBX) technology, call routing has distinguished itself as one of the most significant. While considered a basic necessity, this communication service nevertheless allows users a universe of options for directing and redirecting incoming calls that increase productivity. The question is: how well do you use it? Here are the skills that you’ll want to master.

Sultan of Zip Code

If you programmed your call routing system to send calls to branches of your business closes to the area, then you’re the Sultan of Zip Code. You have the ability to use zip and area codes to direct incoming calls to where they can be best served. Congratulations! You’ve achieved great customer service with maximum convenience!

Sheikh of Call Schedule

You’ve customized the routing of your message system according to your work schedule – that makes you the Sheikh of Call Schedule. You skilfully redirect calls from your workplace to more convenient devices, or have calls to your mobile devices sent to your office phone according to your work schedule. Great work! You have managed your time well and have become more productive!

King of Caller ID

In the event that you manage your call routing system according to the incoming caller ID, you become the King of Caller ID. You efficiently sort your contacts according to category or importance and program a routing system accordingly. Well done! You have organized your call system to give priority to where it is due!

Of course, there are other message and information routing tricks that will optimize your business operations, but these are the ones you’ll want to learn first. And to learn them even quicker, connect with RingCentral, the most convenient and most affordable PBX service provider.