RingCentral » Resources » 800 numbers » 800 phone » 800 phone numbers

Handling calls to 800 phone numbers

The benefits of 800 phone numbers can only be experienced if you are able to handle all the incoming calls.

800 phone numbers are in high demand because they are effective marketing tools. They invite more callers to dial your business number since calling it is free! Businesses know that the returns of paying for all incoming calls are highly valuable, but a toll free number cannot serve its function well if calls are not managed properly. Make sure that all your calls will be answered and given the correct and immediate attention by using valuable features of a business phone system.

Call forwarding

When callers dial 800 phone numbers, they never hear a busy signal even though there are many callers on the line. This is because call forwarding sets calls to be lined up to be answered by call center agents, or are routed to the correct person or department.

When you get a business phone system, you should be able to set your call forwarding rules according to your business schedule and based on your preferences. For instance, during business hours, you can have calls sent to your office number and then routed to the virtual extensions of your different departments or employees. On the other hand, you can have callers sent to voicemail during after-hours, so you can return calls when you get back to the office the next day.

Some virtual service providers include caller ID as a feature of call forwarding. This lets you give priority to VIP contacts such as selected clients, business partners and family. By specifying which callers are in your VIP list, you can have them sent directly to your mobile phone or home phone number regardless of the time of day or day of the week.

Voicemail

If you are a one-man team with an 800 phone number, you may not be able to attend to all the calls that come in every day. As a solution, you can have unanswered calls sent to voicemail so you can have callers leave you their inquiries or other important information.

But voicemail in itself can become a burden instead of becoming a boon. Fortunately, most business phone systems now come with voicemail to email, a feature which lets you access all your voicemail messages through your email account. Similar to how you manage your received emails, you simply have to select which voicemail message you want to listen to, and then call the person back. This eliminates the need to listen to each and every voicemail just to get to the most important one too late. With voicemail to email, you can select which voicemails to attend to first, such as VIP clients or based on the earliest messages.

Maximize 800 phone numbers by making sure that you have the complete set of features which can equip you and your business with all the call management tools essential to an intelligent and reliable phone system.