Be able to monitor all calls made to your 800 phone number using advanced features such as online account management, caller ID and call screening.
An 800 phone number is able to attract callers because calling it is free. For businesses that use an 800 phone number for inquiries, sales and customer service, call management should come with an ability to monitor all incoming calls. This ensures that you know how many calls you receive in a day, who calls you, and what kind of information they want to get from you.
Get your 800 phone number with a phone service which includes online account management. This lets you log in with your phone number and a password to an online dashboard which lets you view all activities in your phone system. All your incoming and outgoing calls are logged, including caller ID, time and date of the call and duration.
You can use the online call log to track how many calls you are able to receive, how many dropped calls you experience, and who to call back. Use the recorded caller IDs to return calls and get new customers. You can also use the logged caller IDs to track unwanted callers and prevent them calling your number again.
Some service providers let you download call logs as Excel worksheets which can be used in budgeting and reports. This lets you strategize better in handling your calls, giving you a strong basis for marketing reports and communication situations.
It is important that you are able to determine and identify who is calling your 800 phone number. With the large number of interested callers come numerous prank callers. With caller ID, you can identify unwanted callers and separate them from VIP contacts.
Aside from blocking unwanted callers, you can also use caller ID to manage your calls better. For instance, if you are unavailable at the moment, you can send some calls to voicemail and return their calls at a more available time. However, if the caller is an important business partner or client, you can take the call wherever you are and regardless of the time. This lets you give priority to urgent and important calls.
Business phone providers such as RingCentral provide intelligent call screening functions that go beyond simply showing the caller ID of the incoming calls. It features the Softphone, a program which lets users answer calls right on their computer.
It works by alerting the user of an incoming call by displaying a pop up window. The user can then choose to answer, reject or send the call to voicemail, based on the caller ID. Aside from that, they can also command the auto-attendant to ask the caller to state their name and/or purpose for calling. Based on this, the user can decide whether or not to take the call. They can type in a text-to-speech message which the auto-attendant reads to the caller.
Through online account management, you can monitor all the calls to your 800 phone number, letting you build a strong communication bridge between you and your customers.