RingCentral Professional

Music + Messages
on Hold

Keep callers informed and entertained with messages and music on hold

Feature benefits:

Target messaging and music for specific customers

  • Choose music and messages to play based on time, day, and Caller ID information.
  • Customize each extension with its own selection of music and messages.

Deliver helpful information during messages on hold

  • Answer frequently asked questions.
  • Give directions to your company office.
  • Announce new products, services, and events.

Retain more callers with music on hold.

  • Interrupt music on hold at timed intervals with reassuring voice updates and customized messages.
  • Use the default voice prompts to quickly get started, then record a custom message of your own to encourage callers to stay on the line.