RingCentral Professional

Call Logs

Keep a complete record of all inbound and outbound communication with RingCentral Call Logs.

Feature benefits:

Forecast costs and track productivity

  • Track expenses, transactions, billing, and other business metrics.
  • Get a snapshot of who your employees call and fax.
  • View the name of the caller, the number or extension dialed, and the time, date, and duration of the call.
  • Return calls and respond to messages quickly with RingOut; click any number for single-touch dialing.

Search and sort call logs quickly

  • Search logs by date, date range, type of call (voice or fax), and whether the call was inbound or outbound.
  • Sort your call logs by duration, type, and gain insight on calling trends.

Flexible formats and easy access

  • Download Microsoft Excel® compatible call logs for detailed analysis and accounting.
  • Share call log information by attaching call log spreadsheets to emails.
  • Schedule automated delivery of call logs by email on a daily, weekly, or monthly basis.
  • Listen to recorded conversations directly from your call logs with download and playback options.

FAQs:

Where are my faxes and voicemail stored?

  • The actual voicemail and/or fax are stored for an unlimited time, up to 200 faxes, in your online account.
  • All faxes will also be stored indefinitely in your Softphone inbox.

How long are my records of calls and faxes stored in my account?

  • Inbound and outbound calls through your RingCentral number are stored in your online account indefinitely.
  • Each transaction is date and time-stamped.

What kind of information is logged?

  • The type of transaction (e.g., call, fax), activity (missed, etc.), the length of the transaction, and the date and time.

How can I use Call Logs for a cost analysis?

  • Information for your main number and your extensions can be downloaded into an Excel spreadsheet for cost analysis.