| Improved Customer Service Tools for Online Retailers |
The RingCentral Virtual Phone System allows small businesses to instantly unify and intelligently manage all their phone, mobile, and fax communications. Thousands of merchants selling independently as well as on eBay, Amazon and other online marketplaces already are using RingCentral to deliver customer service that helps them compete with major online retailers.
THe rich features of RingCentral including click-to-call, call distribution and customized greetings with auto-attendant, enable retailers to provide online shoppers with a toll free number and a more personalized and informative shopping experience. Powered by RingCentral, small online retailers can maximize holiday sales and increase customer loyalty.
E-commerce is projected to be the best-performing retail channel during the 2007 holiday season, according to TNS Retail Forward. The firm expects online retail sales to approach $42 billion in the fourth quarter of 2007 -- a year-over-year increase of 18.5 percent.
To capitalize on this online shopping boom, web merchants are using innovative technologies like click-to-call to improve interactions with customers. RingMe, an embedded click-to-call button allows online visitors worldwide to initiate a toll-free call with the click of a mouse and is one of this season’s must-have business tools for RingCentral online merchant subscribers.
RingCentral for Web Merchants incorporates a toll-free and/or local number with call forwarding, auto-call distribution, call management, click-to-call, Internet fax and voicemail. The solution enables subscribers to automatically forward, place and screen calls; customize voicemail greetings; allow customers to click-to-call directly from their website; view call logs for sales leads; send and receive faxes; and receive message alerts.
How RingCentral Works Plans and PricingWatch Video |
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