Recording VoIP calls is an invaluable feature in any business phone system. It has a lot of uses, from reviewing conversations for important information such as numbers and names, to evaluating customer service agents in terms of how they deal with calls. Recorded conversations can be used in different communication needs, and RingCentral provides a comprehensive call recording feature which is convenient to use. Every call that you dial using your RingCentral number, and every call that you receive through it, can be recorded through a simple command which you can do through any phone that you use. Once you start recording, the other party will be notified through an automated message which you can choose from the available recordings from RingCentral, or you can have a custom message created for you. The person on the other line will also be informed once you stop the recording. The conversation will automatically be stored in your online call log which you can access from anywhere there is an Internet connection. You can review the recordings for information verification or evaluation purposes. Every recorded call includes information such as the date and time it was recorded, the caller ID of the other party, as well as the duration of the recorded conversation. This way, you can have a more organized log of all your recorded calls, giving you an easy and convenient way to keep track of your communications. All recordings can be downloaded as audio files which can be played using commonly used media players, letting you maximize the recordings as materials for presentations and other business purposes. You can also forward your call recordings by attaching them to an email message. With the RingCentral call recording feature, you can achieve so much more than just calling and answering calls.
RingCentral features phone call recording, a function which enables users to keep files of important conversations that were transmitted through their RingCentral number. With user-friendly commands and an organized system of storing recordings, the phone call recording feature enables users to maximize their calls. Recordings can be used in different ways, such as for evaluating call center agents, providing material for training of new employees, reviewing important information such as figures and names, and protecting you and your business against false accusations which clients may throw at you. It works with any phone that you choose to use, be it your mobile phone, home phone or office phone, as long as the call is received or made through your main RingCentral number. To start recording a call, simply press *9. A voice prompt will inform the person on the other line that call recording has begun. You may choose the notice from the available voice prompts from RingCentral, or you may use your own custom voice prompt. If you want to stop recording, you just have to press *9 again. A voice prompt will play again, informing the caller that the recording has already stopped. As soon as you stop recording a call, the audio file of the conversation will be stored in your online account which you can access with your RingCentral number and password. You can play the conversation right on your RingCentral account, or download it to forward to your colleagues or to embed in presentations and other materials. The RingCentral phone call recording enhances the way you handle your calls. Have a more intelligent business phone system with the complete package from RingCentral.
What is Call Recording and how does it work? >>