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RingCentral
  • RingCentral call log software
  • Advanced telephone call logging

RingCentral features a comprehensive call log which lists every call, message and fax as they happen in real time. It can be accessed from anywhere and at anytime there is an Internet connection, eliminating the need for a call log software. It stores every call you receive, miss and dial, including details such as date, time, call duration and result of transaction. This way, you can monitor the volume of calls throughout the day, the caller ID and the phone numbers of callers, and other important information. You can use the call log to evaluate employees and how they handle calls. This also gives you more control over your calls, letting you capture the numbers of prospective callers whose calls were missed. You can return calls and improve your image to customers and clients, as well as to business partners. Aside from organizing calls, your call log also contains a detailed list of faxes and voicemail messages. You can see all messages and documents that were received and sent using your RingCentral number, giving you an idea of which messages you have not read or listened to yet at a glance. Each voicemail and fax has a timestamp, and it also includes the sender or the recipient’s phone number. You can access the voicemail message right on your call log, as well as the faxes that you receive. RingCentral stores 200 faxes in your call log, deleting the oldest fax when a new one comes in. If you want to store a fax permanently, you can download them to your computer. This also goes for your voicemails, since they come in audio files which can be played in commonly used media players. With the RingCentral call logs, you would not need to download and install a call log software. All your communication transactions are accessible through just a simple command in any Internet-connected device, anytime and anywhere you are.

RingCentral features comprehensive telephone call logging, enabling you to keep a record of all your calls, faxes and messages. When a person dials your RingCentral number, or when you dial using your RingCentral number, the call is stored in your call log for an indefinite time. You can view every item in your call log with details such as time and date, as well as the duration of the call and the result of the transaction. This gives you information on calls that were unanswered, so that you can return important calls. Your voicemails and faxes are also stored in your call log. You may download the documents sent to you, and you can also listen to your voicemail messages easily. RingCentral is able to store up to 200 faxes in the call log. This means that when you reach 200 faxes, the oldest one will be deleted when a new fax comes in. Voicemails can be downloaded as audio files which can be played using commonly used media players. And when you have an iPhone, you can access your voicemails and faxes right on your personal iPhone, and listen to messages in the same way that you listen to music on your iPhone. You can also return calls through your call log. To return a call, simply click on the caller ID or the telephone number of the sender, and RingCentral will dial out for you. This is a very convenient and efficient way for you to monitor your calls and to make sure that all your business contacts are well attended to. The RingCentral call log gives you an intelligent communication solution which lets you stay updated on your transactions anytime and anywhere you need them.

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Call logs FAQs Phone Call Log System

Business Telephone Call Logging

How long are my records of calls and faxes stored in my account? >>

When someone dials your RingCentral number or if you dial out using your RingCentral number, the transaction is stored in your online account indefinitely. Each transaction is date- and time-stamped. Complete records—meaning the actual voicemail and/or fax sent to you—are stored for an unlimited time, up to 200 faxes, in your online account. All your faxes will also be stored indefinitely in your Call Controller inbox..

What kind of information is logged? >>

Call logs provide information on the type of transaction (e.g., call, fax), activity (missed, etc.), the length of the transaction, and the date and time. You can download this information for your main number and your extensions into an Excel spreadsheet for a cost analysis.

Where are my faxes and voicemail stored? >>

Faxes and voicemail are stored or an unlimited time, up to 200 faxes, in your online account. All your faxes will also be stored indefinitely in your Call Controller inbox; however, you can also have them sent to your email account, where they can be stored for a longer period of time.

How can I use Call Logs for a cost analysis? >>

Call logs provide information on the type of transaction (e.g., call, fax), activity (missed, etc.), the length of the transaction, and the date and time. You can download this information for your main number and your extensions into a Microsoft Excel® spreadsheet for your cost analysis.