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Benjamin Reece, multi-media artist and owner of Verto Media
Based in Mandeville, Louisiana, Verto Media is a multi-media design firm that specializes in Web development, audio recordings, marketing, corporate identify, and e-commerce sites. Benjamin Reece co-owns the company with two other developers. They’ve been in business for 3 years.
Before RingCentral:
Cell Phones Were Our Business Lines
Benjamin and his associates used their cell phones as their main business lines before researching other options. Each had their cell phone numbers listed on their business cards.
Fax Machines Were Inconvenient
The team had to take all of their high-resolution graphics and PDF files to a fax machine across the hall to fax them to clients.
We’re on Different Schedules
Benjamin and his partners provide support services on alternate days. One works support on Monday, Wednesday and Friday one week and then they alternate. They had no way of directing certain calls to certain people.
How RingCentral Helped
"We chose RingCentral because you were upfront about your features and pricing. We like the faxing a lot, especially because we work a lot in PDF and we can send those files without having to use a fax machine. It’s a lot more efficient. Also, we can hear our voicemail or get our voicemail in an email—that means a lot to me."
"I can’t even think about using another system. This works out well for us."
But they did use another system before becoming RingCentral subscribers. According to Benjamin, "The other service we tried using didn’t have the Call Controller features, and faxing was an additional charge. It was kind of a no-brainer after we saw what was available with RingCentral. We looked at a couple of other services that were comparable but none of them had the comprehensive Call Controller software and faxing service that you have."
"I like to make sure we have the best thing available, and you have the best thing available."
With RingCentral, Verto Media partners could play messages online, see a list of numbers from recent callers and have easy access to the electronic faxing features. "We completely replaced our faxing with RingCentral—the faxing service is phenomenal and it was easy to set up as well. And we don’t even put our cell phone numbers on our cards anymore—we just have our one RingCentral number now and this way multiple people can answer a call," said Reece. In other words, Verto Media set its online answering options to forward calls to all their cell phone numbers sequentially, so that if one person doesn’t pick up, the call is forwarded to the next person. "
As Benjamin further explains, "Say one of the other programmers is working with a client but I’m the only one who’s accessible by cell phone. It forwards the calls to all of us and if one of us doesn’t answer, it automatically goes to someone else."
" The email notifications and text-to-audio messages are really convenient as well," Reece said. "One cool thing we did was record our own audio greetings—we have a recording studio—and then uploaded them to our Web account. "
A Success Story
RingCentral made our communications with clients more efficient, especially because we can fax our work to them electronically and receive faxes back in electronic form.
"As far as our professional image, it’s improved, and because of all the options available to us, there is room for us to grow. "
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Benjamin Reece, multi-media artist and owner of Verto Media
Based in Mandeville, Louisiana, Verto Media is a multi-media design firm that specializes in Web development, audio recordings, marketing, corporate identify, and e-commerce sites. Benjamin Reece co-owns the company with two other developers. They’ve been in business for 3 years.
Before RingCentral:
Cell Phones Were Our Business Lines
Benjamin and his associates used their cell phones as their main business lines before researching other options. Each had their cell phone numbers listed on their business cards.
Fax Machines Were Inconvenient
The team had to take all of their high-resolution graphics and PDF files to a fax machine across the hall to fax them to clients.
We’re on Different Schedules
Benjamin and his partners provide support services on alternate days. One works support on Monday, Wednesday and Friday one week and then they alternate. They had no way of directing certain calls to certain people.
How RingCentral Helped
"We chose RingCentral because you were upfront about your features and pricing. We like the faxing a lot, especially because we work a lot in PDF and we can send those files without having to use a fax machine. It’s a lot more efficient. Also, we can hear our voicemail or get our voicemail in an email—that means a lot to me."
"I can’t even think about using another system. This works out well for us."
But they did use another system before becoming RingCentral subscribers. According to Benjamin, "The other service we tried using didn’t have the Call Controller features, and faxing was an additional charge. It was kind of a no-brainer after we saw what was available with RingCentral. We looked at a couple of other services that were comparable but none of them had the comprehensive Call Controller software and faxing service that you have."
"I like to make sure we have the best thing available, and you have the best thing available."
With RingCentral, Verto Media partners could play messages online, see a list of numbers from recent callers and have easy access to the electronic faxing features. "We completely replaced our faxing with RingCentral—the faxing service is phenomenal and it was easy to set up as well. And we don’t even put our cell phone numbers on our cards anymore—we just have our one RingCentral number now and this way multiple people can answer a call," said Reece. In other words, Verto Media set its online answering options to forward calls to all their cell phone numbers sequentially, so that if one person doesn’t pick up, the call is forwarded to the next person. "
As Benjamin further explains, "Say one of the other programmers is working with a client but I’m the only one who’s accessible by cell phone. It forwards the calls to all of us and if one of us doesn’t answer, it automatically goes to someone else."
" The email notifications and text-to-audio messages are really convenient as well," Reece said. "One cool thing we did was record our own audio greetings—we have a recording studio—and then uploaded them to our Web account. "
A Success Story
RingCentral made our communications with clients more efficient, especially because we can fax our work to them electronically and receive faxes back in electronic form.
"As far as our professional image, it’s improved, and because of all the options available to us, there is room for us to grow. "
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