Legal

UK Legal Text Requirements

RingCentral Emergency Call Service

RingCentral’s emergency services access call service (999/112 in the UK) (“RC Emergency Call Service”) operates differently from traditional emergency services access call service (“Traditional Emergency Call Service”). We are required by OFCOM to advise you of the circumstances under which RC Emergency Call Service may not be available or may be in some way limited by comparison to Traditional Emergency Call Service. Such circumstances include:

(1) Internet Connection Failure. If the connection to the Internet over which your RingCentral VoIP service is provided is interrupted, you will not have access to RingCentral VoIP service during that interruption and therefore will not have access to RC Emergency Call Service during that interruption.

(2) Loss of Electrical Power. Unless you have a backup system to power your Internet connection and any equipment (PC with softphone, IP phone, or ATA with traditional phone) that you use to access your RingCentral VoIP service, you will not have phone service or RC Emergency Call Service during any power outage.

(3) Loss of Cellular Network Access. If you use RingCentral’s mobile application on your cellular phone (e.g., an iPhone), tablet (e.g., an iPad), or other mobile communications device (each, a “Mobile Device”), RC Emergency Call Service is available only if your Mobile Device has cellular network access. If your Mobile Device does not have cellular network access, you cannot access RC Emergency Call Service even if your Mobile Device is connected to a wireless Internet connection (e.g., a Wifi hotspot). If your Mobile Device is incapable of accessing a cellular network, you cannot use RC Emergency Call Service on that device.

Number Flexibility & Service Portability. Traditional Emergency Call Service automatically sends your emergency call to the appropriate local emergency responder based on your telephone number. Because RingCentral VoIP service permits you to obtain a telephone number that does not necessarily correspond to your geographic location and allows you to use RingCentral VoIP service anywhere you have broadband Internet access, RC Emergency Call Service functions differently than Traditional Emergency Call Service in certain respects:

  • Because your address does not necessarily correspond with your telephone number, you will have to provide RingCentral with your Registered Location—the street address where you will be using RingCentral VoIP service—when you sign up for service. If you relocate the equipment (PC with softphone, IP phone, or ATA with traditional phone) that you use to access your RingCentral VoIP service, you must update your Registered Location. If you do not update your Registered Location, any emergency call you make using RingCentral VoIP service will be routed based on your previously provided Registered Location and therefore may not be routed to the appropriate emergency responder for your current location.
  • In addition, because RingCentral will, where possible, automatically transmit your Registered Location to the emergency responder, you must update your Registered Location to ensure that RingCentral transmits accurate location information to the emergency responder.

Once you notify us of a change in your Registered Location, there may be a delay in making the new Registered Location available to properly route emergency calls and advise emergency responders of your Registered Location.

You should also be aware that the use of the RC Emergency Call Service from a Mobile Device will not be managed by RingCentral. The mobile application relies upon your underlying mobile network operator’s ability to complete an emergency call and determine your current location. While this should provide you with as reliable an emergency call service as provided directly by your mobile network operator, RingCentral has no control over how your mobile network operator handles emergency calls. Your use of RC Emergency Call Service may therefore fail for reasons outside of RingCentral’s control.

IMPORTANT INFORMATION: If your broadband connection fails, your voice service will also fail. Your service may cease to function if there is a power cut or failure. These failures may be caused by reasons outside of RingCentral’s control.

YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ AND UNDERSTOOD HOW RC EMERGENCY CALL SERVICE DIFFERS FROM TRADITIONAL EMERGENCY CALL SERVICE AND THAT (1) CALLS USING THE RINGCENTRAL SYSTEM (INCLUDING EMERGENCY CALLS) WILL FAIL IF THERE IS A POWER CUT AND/OR YOUR BROADBAND INTERNET CONNECTION FAILS; (2) EMERGENCY CALL SERVICE IS AVAILABLE ON YOUR MOBILE DEVICE IF, AND ONLY FOR SO LONG AS, YOU HAVE CELLULAR ACCESS ON THAT MOBILE DEVICE; AND (3) YOU AGREE TO MAINTAIN YOUR REGISTERED LOCATION BASED ON YOUR CURRENT ADDRESS SINCE THE ADDRESS YOU PROVIDE IS THE ONE WHICH WILL BE PASSED TO THE EMERGENCY SERVICES.