RingCentral Call Controller™ is interactive and has more than ten screens that provide quick and easy access to call information and on-call actions. It has Quick Links to full records of messages, recent calls, contacts, faxes and your RingCentral Online account.
When a call comes in, callers will hear a greeting and be asked to state their name if you so choose. At the same time, Call Controller opens on your computer screen and identifies the incoming call by caller ID, name, telephone number or the caller’s recorded name per your account configuration.
You can then choose to manage the call in your own way. You can answer, reject, or send the call to voicemail, or send a text message that will be instantly translated to speech and read to the caller by the auto-attendant.
Too busy to answer any calls and don’t want to be disturbed? One click sends all calls immediately to voicemail. Once on the call, you can record it, conference in other calls, put it on hold, transfer it to any number.
When you’re not on a call, you have immediate access to your Call Logs, a complete record of all calls, whether they were connected or not, whether they left a message or not. You can click into your online account to manage extensions, change screening and routing options, and your contacts. You can one-click to dial out or to send faxes.
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Call Controller+SoftPhone
