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Outlook and Office Integration

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Home » Mobile Phone System Feature » RC Outlook & Office Plugin FAQs

Frequently Asked Questions

What does Microsoft Outlook® Integration mean?
How do I install Microsoft Outlook integration?
What are the system requirements for installing Microsoft Outlook integration?
How can I dial my Outlook contacts from Outlook?
Can I send faxes straight from Microsoft Office® applications?
How can I open my voicemail and faxes from Outlook?

What does Microsoft Outlook Integration mean?

More customer contacts are probably stored in Outlook than anywhere else. That’s why RingCentral communication services are tied into Microsoft Office® applications, such as Outlook, Word, and Excel. Integration offers RingCentral users a host of new capabilities. From a Word document, for example, they can click RingCentral Internet Fax from the toolbar to convert the document to a fax and send it out. They can instantly call a contact by clicking RingOut from an Outlook toolbar—as well as send a fax from any application.

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How do I install Microsoft Outlook integration?

To get Microsoft Outlook integration, as well as integrated fax, download and install the free real-time call management tool, Call Controller™.

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What are the system requirements for installing Microsoft Outlook integration?

The system requirements for Microsoft Outlook integration are as follows:

– Windows XP, Vista, 7

  • Pentium or above processor or compatible
  • Minimum of 512MB of memory
  • 200MB of hard drive space

– Mac OS 10.4 Tiger or latest

  • G4 500 Mhz or any Intel processor
  • 512 MB of memory
  • 30 MB of hard drive space

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How can I dial my Outlook contacts from Outlook?

RingOut is also integrated with Outlook so you can click the RingOut button on your Outlook toolbar to instantly connect to a contact. A RingOut pop up appears on your computer screen. Choose the number you’re currently using (Current location) and click Call to connect to the contact.

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Can I send faxes straight from Microsoft Office applications?

Yes. Because RingCentral is integrated with Microsoft Office, you can send a fax directly from any Microsoft Office toolbar, such as Word or Excel in addition to Outlook.

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How can I open my voicemail and faxes from Outlook?

If someone dials your RingCentral number and leaves a voicemail or fax for you, you can open it from Outlook. Voicemail and faxes can be sent to you as email attachments in your Outlook inbox or to any email account you’re using.

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