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The RingCentral Mobile Music on Hold Service helps keep the attention of callers while they are waiting on the line. You may choose the specific music track to use for your phone number, to better cater to your target market. You may play a different music for each time of the day, day of the week, and even based on caller ID. This way, you can maximize the feature and use it to communicate better with clients and partners. Each RingCentral extension owner may select their own music on hold. It can be incorporated with messages as well. Through the music on hold feature of RingCentral Mobile, you can hold the callers’ attention and give them assurance that they are still on the line. This extends the time that the callers are willing to wait and stay on the line until you are able to entertain them. This is highly useful for call centers, especially at times when call volume is high. You may configure the music played to callers, and even specify the time when the messages are inserted.

RingCentral Mobile™

Music + Messages on Hold

Ringcentral Mobile - Music + Messages on Hold Overview

Keep callers informed and entertained with messages and music on hold.

Target specific customers >>

  • Choose the music and messages to play according to time, day, and Caller ID information.
  • Customize each extension with its own selection of music and messages.

Deliver helpful information with messages on hold >>

  • Answer frequently asked questions.
  • Give directions to your company office.
  • Announce new products, services, or events.

Reduce your customer hang-up rate >>

  • Extend the length of time callers are willing to hold with music on hold.
  • Interrupt music on hold at timed intervals with targeted messaging.
  • Choose a default voice prompt, or record one of your own, to encourage callers to stay on the line.

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