Your callers will be presented with state of the art messaging and options at each stage of their call. Each system user will have unmatched functionality and flexibility to aid him/her in the efficient performance of his/her unique job responsibilities.
Answering the call
The auto-attendant will answer the caller with a professional recording (default or record your own). Callers can hear options such as “Press 1 for service, press 2 for sales consultants, press 3 for account information…” or “Press 1 for Bill Jones, press 2 for Elizabeth Harley…” or “If you know the number of the party…”
Incoming faxes
Incoming faxes are automatically detected and accepted. There is never a busy signal. Faxes are delivered to your email inbox or online account, per your setup preference.
Extensions
When the caller enters an extension number, the call will go to those telephone numbers you select for that extension: you or your employee’s home, cell or office phones; a sequence of telephone numbers; or several telephone numbers at once. These phones can be anywhere, yet they will all appear as if they were all offices in the same building. You can even set up extensions to deliver company announcements or Fax on Demand.
Extension owner abilities
The extension owner will be able to identify callers through call screening technology and answer, or the caller will be routed to other numbers or a message mailbox. Each extension owner can personalize his/her extension with messaging and answering options for their unique work and schedule. Extension owners will have the ability to listen to messages in their own way: from computer, email or from any telephone.
Different options for different times and days
You'll be able to create different options for regular business hours, after-hours, holidays and vacations, for both the incoming main line and for each extension independently.
Tracking the calls and faxes
A record of all incoming and outgoing calls and messages will be kept in your call log.
RingCentral Online
Your RingCentral Virtual PBX is only one of many features included with the RingCentral virtual phone system. You can begin by using only your Virtual PBX and start using additional features as your business needs require. The richness of RingCentral business communication features gives you the competitive edge you need to grow your business.
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Auto Attendant
