Set Up Call Routing Online

Call routing is among the fundamental functions of a small business phone system. The ability to easily forward calls to the appropriate person is a great advantage, and having an organized and systematic communications system can make or break customer relations.

With a traditional PBX phone system, the seemingly basic task of call routing can be problematic. For instance, when your staff needs to switch desks, they should manually transfer the phone jack so that they can keep the same phone extension. Alternatively, you can rewire your PBX hardware and reboot. It gets more complicated if you want all your calls forwarded to your cell phone when you’re not in the office.

But with RingCentral virtual PBX small business phone system, such troubles don’t exist. Because the system is hosted online, you don’t need to install any hardware. You can also manage your call forwarding rules and settings over the Internet right on your RingCentral account homepage. Now, you can run everything in your office right from your computer.