Call Routing System and Call Forwarding: Avoid Missing Any Calls

Call Routing system and call forwarding are the main reasons why Virtual PBX phone systems enable you to not miss important business calls. It cannot be denied that there are times where you need to do business transactions outside of your office or home and at the same time you are also waiting for an important call from your client. Call routing systems and call forwarding can help you solve this dilemma. They enable you to answer calls while you are not in your home or office. You can attend to calls on the road. Both are also responsible for erasing the trouble of having busy signals and hang-ups.

Call routing systems have different types, depending on what your service provider can give you. These types are: TOD (Time Of Day), DOY (Day Of Year), area code, percentage allocation, all trunks busy and ring no answer. The TOD (Time Of Day) routing scheme transfers calls to your office or branch that is on operation during that time of the day. This type of routing calls could prove to be the most efficient for call businesses that have several sites based on different time zones. As the time of the day changes, calls are forwarded to other sites that are still on operation during the time the call is made. This allows your customers to call your organization during business hours. This type of call routing system is specifically helpful if you have customers hailing from different geographical locations.

Another type of call routing system is the DOY (Day Of Year). This routes calls on specific holidays that are fixed, which allows your customers to still have their calls answered even on non-working days. Area code routing transfers the calls to the nearest site of your company in relation to the area where the call originated. Percentage allocation routing gives you the choice of allocating a specific percentage of calls to different sites or numbers included in your phone network. With this call routing system you can specifically select which site takes the bulk of the calls. All trunks busy is a routing process that sends your calls to another destination in times where call volumes exceeds the capacity of your company's trunk facilities. A call routing system that transfers the client's call when it is not answered within a specific amount of time is called the ring no answer routing.

All of these types of call routing systems can be merged together into a single system to better serve your business. You can ask your service provider about the type of call routing system that they have. You can then select those that are best suited for your business to improve the quality of your telecommunication system.

Busy call forwarding is a telephony feature that permits incoming calls to be forwarded to another number in instances where the called party is unavailable or has already attended another call. It empowers your telephone system to automatically transfer calls from its original destination to another station. The secondary destination where the call goes to will depend on the setting that you would prefer, allowing you to select the next best possible station for the call to be forwarded to. Transferred calls will be transferred to another phone number, a virtual phone number or a mobile phone.

Your clients will also be given a list of options when they call your company, which would be dial-by-name or dial-by-extension. The number extensions that you can have can be unlimited, depending on the service you availed from your service provider. This gives your company broader communication range and wider coverage area. This also allows you to expand your business without spending much because it does not require you to build additional infrastructures.

It also has a find me follow me call forwarding feature that forwards the calls to secondary numbers that your employees have given to you. This enables you and your customers to contact those employees when their primary numbers cannot be reached. This also makes it possible to do business from any location, thus it would be a great help for employees that work in other site offices or those that work mostly in the field. This enables them to work continuously on different locations and still maintain constant communication with your company and your customers.

Busy call forwarding gives you the ability to forward calls to your mobile phone, giving your business more flexibility. With this feature, you will be able to receive important business calls without having to be confined in your home or office. This feature allows you to move freely without worrying about missing any calls. This ability of busy call forwarding is very significant to mobile business and sales agents, which have business transactions outside of the office.

Calls can also be forwarded to other applications such as voicemail. It has a voicemail box where customers can leave voice messages. When calls are forwarded to your voicemail box, you will receive a notification through your email or mobile phone. This keeps you informed of the time when the call was forwarded. Calls can also be sent as voice messages to your email account that you have registered with your service provider. Voice messages that are forwarded to emails are in the form of an audio file attachment.

All of these forwarding options would give your business greater convenience in attending to calls. If a call is connected during peak business hours, you have the option of transferring the call to your voicemail as voice message or as an audio file attachment in your email. With calls having been forwarded to these systems, you can now go back to work and just check them later in the day when you are not busy anymore.

With all these busy call forwarding features provided by your service provider, you can concentrate on the core activities of your business without worrying about missing any calls. This also gives you the ability to be accessible whatever the time is, which gives your customers the convenience of being able to call you anytime.

Both call routing system and call forwarding keeps you connected with your clients, business partners, workers and suppliers. These give you control over managing and controlling your calls. With these two features functioning properly, you are guaranteed that your company is a step ahead of the competition.